Privacy Policy

We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Data Controller

The operator of this website is the data controller within the meaning of the GDPR. Full details regarding our identity, including our name, address, and contact information, can be found in our Legal Notice.

Personal Data We Collect

We may collect personal data such as your name, email address, telephone number, billing address, and shipping address.

We may also collect order and payment information. Payment information may be processed through secure third-party payment service providers.

When you use our website, we may also collect technical information such as your IP address, device information, browser type, usage data, and cookie information.

How We Use Your Data

We use personal data primarily to process and deliver orders, handle returns and refunds, respond to customer enquiries, and provide customer support.

We may also use your data for fraud prevention and the verification of orders and transactions, to improve our website, services, and user experience, and for marketing and communications where you have provided your consent or where otherwise permitted by applicable law.

Legal Basis for Processing

Where the GDPR applies, we process personal data depending on the circumstances on the basis of the performance of a contract, compliance with legal obligations, your consent, or our legitimate interests.

Sharing of Personal Data

Personal data may be shared with service providers where necessary to operate our online store and provide our services. These may include e-commerce platforms, payment service providers, shipping and logistics companies, and IT, analytics, and marketing service providers.

We do not sell personal data for monetary compensation.

International Data Transfers

The operator of this website may be located in a country outside the European Union or European Economic Area, particularly the United States of America. Your personal data may therefore be transferred to and processed in the United States, including by service providers located there.

Where required under the GDPR, such transfers are made using appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs) and, where applicable, the EU-U.S. Data Privacy Framework.

You may request information about or a copy of the applicable safeguards by contacting us using the contact details provided in our Legal Notice.

Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected or to comply with applicable legal, tax, accounting, and business obligations.

Order data is generally retained for the duration of applicable statutory retention periods, which may typically range from 6 to 10 years under applicable German commercial and tax laws.

Your Data Protection Rights

Depending on your place of residence and the applicable data protection laws, you may have the right to request access to your personal data and to request its correction, deletion, or restriction of processing.

You may also have the right to data portability, the right to object to certain processing activities, and the right to withdraw previously given consent.

You also have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, analyse performance, and improve the user experience.

Strictly necessary cookies required for the operation of the website do not require prior consent where permitted by applicable law. Analytics and marketing cookies are used only with your consent where such consent is required. You can manage or withdraw your consent at any time through the cookie consent tools available on our website or through your browser settings, where applicable.

Children

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children unless permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. The latest version will be published on this website.

Contact

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our customer service team using the contact details provided on our website.