Return and Refund Policy

We want you to be completely satisfied with your purchase. Our return period is 30 days from the date of delivery.

Return Conditions

Items must be returned unused, unwashed, in their original packaging, and with all original tags attached.

To initiate a return, please first contact our customer service team using the contact details provided on our website.

Return Process and Return Address

Returns are handled through our authorised return facility to ensure they are processed correctly and efficiently.

Please contact our customer service team before sending any item back.

Once your return request has been approved, you will receive all necessary return instructions, including the return address applicable to your return.

Please do not send items back without submitting a return request first. Returns sent without prior contact or approval may not be properly identified or processed.

Return Shipping Costs

For returns made for personal reasons, such as selecting the wrong size or deciding that the item does not meet your personal expectations, the customer is responsible for the return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact our customer service team as soon as possible and provide photos clearly showing the issue.

In such cases, depending on the circumstances, we may offer a replacement, a refund, or free return shipping.

Refunds

Once your return has been received and inspected, you will be notified of the status of your refund.

Approved refunds will be processed to the original payment method within 3 to 10 business days. Please note that, depending on your payment provider or bank, additional time may be required for the refund to appear in your account.

Exchanges

The quickest way to receive a different item is to return the original item in accordance with our Return Policy and place a new order.

If you prefer a direct exchange, please contact our customer service team.

Non-Returnable Items

The following items cannot be returned:

Personalised or custom-made products

Gift cards

Any applicable statutory rights remain unaffected.

Restocking Fees

We do not charge any restocking fees for returns.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a correct and complete shipping address when placing an order.

If an order is returned to the sender because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Any applicable refund for a returned order will be processed once the goods have been received and inspected by the relevant return facility.

Contact

If you have any questions regarding returns, refunds, or exchanges, please contact our customer service team using the contact details provided on our website.