Shipping Policy

Processing and Shipping

Our processing time is 1 to 3 business days (Monday to Friday). During this period, your order is reviewed, prepared, packed, and handed over to the shipping carrier.

Once your order has been shipped, the following delivery times apply:

Express Shipping: 5 to 8 business days
Free Shipping: 7 to 12 business days

The estimated delivery times begin from the shipping date, not the order date. Once your order has been shipped, you will receive an email with a tracking number so you can follow your package throughout its journey.

During peak seasons or due to customs clearance, occasional delays may occur.

Shipping Information

All orders include tracking. Your tracking number will be sent by email once your order has been dispatched. For higher-value orders, a signature may be required upon delivery.

Address Verification and Cancellations

For security purposes, we reserve the right to request confirmation of your address or identity. Your order may be subject to successful address or identity verification. If we do not receive a response within 48 hours, the order may be cancelled as a precaution.

Please carefully review all shipping address details before completing your order, as customers are responsible for providing accurate and complete shipping information. Incomplete or incorrect address details may result in delivery delays, returned packages, or failed deliveries.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional charges may apply for reshipping or replacement delivery. You will be informed of any applicable charges in advance before they are billed.

Lost or Damaged Shipments

If your order arrives damaged, please contact our customer service team within 7 days of delivery and provide photos of the damaged item. This timeframe is intended to help us process shipping damage claims promptly and does not affect any statutory rights you may have under applicable law. Following our review, a replacement or refund may be provided depending on the circumstances.

For lost shipments, we recommend first checking with household members, neighbours, your local post office, or the relevant shipping carrier. If the issue remains unresolved, please contact our customer service team using the contact details provided on our website.